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TERMS & CONDITIONS |
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Conditions of Use
Thank you for ordering your flowers from CLINE FLORAL FLORIST (www.floristpenang.com).
Please kindly be noted that orders from this site are subjected to the following terms & conditions:
- Items used in all arrangements are subject to their availability. When an item is not available, the closest substitute of a similar value will be used.
- Prices quoted are not applicable for special occasions. For example, delivery around Valentine's Day will have different prices.
- We will only begin to process your order after receipt of payment.
- Cancellation can only be done at least 48 hours before the time of delivery. After 48 hours, the full amount will be charged.
- Please provide all details required during Ordering Process to avoid unnecessary delay.
- Any complaints received after 2 hours will not be entertained. No refund if the flower oxide after 2 hours receive by receiver; only will replace exact flower if spoil in between 2 hours after receive by receiver.
- CLINE FLORAL FLORIST (www.floristpenang.com) will not be held responsible for any delay in delivery. Please provide at least a 6 hour delivery time allowance.
- We will not disclose all your personal details collected during the Ordering Process.
- As our products are mostly perishable, please revert as soon as possible if there is any concern. All refund requests will be dealt on a case by case basis.
- If there is any problem with your delivery whatsoever, please email to us at order@floristpenang.com.
- All of our flower arrangements are monitoreed closely by our Quality Control team to ensure the highest quality of products. Anyhow, we reserve the rights
- to change the paper color comparing to website pictures (we will notify you).
- to change the flower color if the color is really unavailable (we will notify you).
- to modify the wrapping style according to our florist's justification (we will notify you).
- to modify the add on material, ribbon, sub-flower based on florist's expertise (we will notify you).
For hamper basket, bear bouquet, condolence and opening flower stand, gifts, we reserve the rights to substitute the content if anything is unavailable but we promise to deliver the same value of order.
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